Contact PSMG

Send us the job details

For repairs, plumbing, heating, gas work or ongoing property maintenance, send us the property address, what needs doing and any access details.

New enquiry

Tell us what needs doing

Give us enough information to understand the job and where the property is. If you already have photos, certificates or a work order, you can email those separately.

Property Address and flat or unit number if there is one.
Problem What has been reported and what you need us to look at.
Access Tenant contact, key, lockbox or other access information.

Property maintenance enquiry

Fields marked required need completing before the form can be sent.

We’ll use the information you provide to respond to your enquiry and manage the job. See our Privacy Notice.

Sending a work order

What to include

If you already use work orders or job sheets, email them over. The information below is what normally helps us deal with a new job without having to come back for the basics.

Full property address Include the flat, apartment or unit number where relevant.
Reported issue A short description of the problem and any useful photos.
Access details Tenant contact information, key instructions, lockbox details or another way into the property.
Approval contact Who we should speak to if the job needs further work approving.
Access

Tenant, key or lockbox access

If the property is occupied, send the tenant contact details if you want us to arrange the visit directly. For empty or serviced properties, send the key or lockbox instructions with the job.

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