Privacy, Cookies & Website Terms

Information we may collect

When you contact us, send a work order or make an enquiry, we may collect your name, company name, email address, phone number, property address, details of the reported job and any access information you provide.

If a landlord, letting agent or property manager gives us tenant contact details so that we can arrange access, we will use those details for the job they were supplied for.

Our website and hosting providers may also create technical records such as IP address, device or browser information, security logs and cookie choices.

Why we use it

We use personal information to respond to enquiries, assess and arrange work, communicate about a job, arrange access, provide services, keep business records and deal with legal or accounting requirements.

For enquiries and agreed work, where the contract would be or is with the individual, we may use personal information to take steps at their request before entering into a contract or to perform that contract. Where someone is acting on behalf of a company or other organisation, and for tenant access, job administration and day-to-day business management, we may rely on legitimate interests where those interests are not overridden by the person’s rights. We rely on legal obligation where information must be kept or used to meet legal, tax or accounting requirements.

Information about tenants and other people

If you send us personal information about somebody else, such as a tenant’s name or phone number, only send information that is relevant to the job and that you are entitled to share with us. We may contact that person where needed to arrange or carry out the work.

Where we receive a tenant’s contact details from a landlord, letting agent or property manager, we will provide or make available this privacy notice when we first contact them, unless an exemption applies.

Who we may share information with

We may share relevant information with people or organisations that help us provide or administer our services, such as engineers or contractors involved in a job, website, email or IT providers, accountants and professional advisers. We may also disclose information where required by law or to establish, exercise or defend legal claims.

We do not sell personal information.

International data transfers

Some website, email or IT providers may process information outside the UK. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate legal mechanism. You can contact us if you would like more information about the safeguards used for an international transfer.

How long we keep information

We keep personal information only for as long as it is needed for the purpose it was collected for. The period will depend on whether the information relates to an enquiry, a completed job, an ongoing customer relationship, a legal requirement or business and accounting records that need to be retained.

Your data protection rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain uses of your information.

To make a request, email service@psmaintenancegroup.co.uk. We may need to confirm your identity before dealing with a request.

Complaints

If you believe we have not handled your personal information in line with data protection law, you can make a data protection complaint by emailing service@psmaintenancegroup.co.uk. We will acknowledge your complaint within 30 days, look into it appropriately and communicate the outcome without unjustifiable delay. You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office

Website information

We aim to keep the information on this website clear and up to date, but services, working areas and other details can change. Website content is general information and does not by itself create a quotation, booking, contract or guarantee that we can take on a particular job.

Quotes, bookings and service terms

Any quotation, booking confirmation, work order acceptance or separate service terms agreed with you will take priority over general information on this website where they relate to the specific work.

Availability

We do not promise that this website will always be available or free from technical faults. We may update, suspend or change parts of the website when needed.

Using our content

Unless stated otherwise, the text, branding, graphics and other original website content belong to PS Maintenance Group Ltd or are used with permission. You may view and print pages for your own legitimate use, but you must not copy or reuse our branding or website content commercially without permission.

Links to other websites

This website may link to third-party websites. Those websites are controlled by their own operators and have their own terms and privacy practices. A link does not mean we control or accept responsibility for their content.

Liability

Nothing in these website terms excludes or limits liability where the law does not allow us to do so. Subject to that, PS Maintenance Group Ltd is not responsible for loss caused solely by relying on general website information instead of the specific quotation, instructions or terms agreed for a job.

Misuse of the website

You must not knowingly interfere with the operation or security of the website, attempt unauthorised access, introduce malicious code or use the website for unlawful purposes.

Law

These website terms are governed by the laws of England and Wales. Nothing in this section affects any mandatory rights that apply to you under law.