Plumbing
Leaks, taps, toilets, waste and drainage issues, and general plumbing repairs.
Serviced accommodation
Maintenance for serviced apartments and short-stay accommodation
Plumbing, heating, gas and general property repairs for serviced accommodation. If you have another guest arriving, let us know when the property is available and we’ll work around the booking where we can.
Between bookings
Repairs between guest bookings
We’ll confirm whether we can attend between bookings.
Report the problemSend the property address, details of the problem and any photos you have.
Tell us the access timesLet us know when the property is available and how we can access it.
Confirm the appointmentWe’ll confirm the appointment with you before we attend.
Repairs and maintenance
What we can help with
If you need something that isn’t listed here, send us the details and we’ll let you know if we can help.
Heating and hot water
Heating faults, radiators, hot water problems, valves, pumps and controls.
Boilers and gas
Boiler servicing and repairs, gas safety checks and other gas work.
General maintenance
Handles, hinges, fittings and other general repairs around the property.
Access
Access when no one is on site
With access arranged in advance, we can attend without someone needing to meet us.
Access detailsWhat we need before attending
Lockbox or keySend the lockbox code, key collection details or any other access instructions.
Available timesLet us know the times we can access the property.
On-site contactIf someone needs to meet us, include their name and number.
Next guestIf another guest is arriving that day, include their check-in time.
Serviced accommodation
Built around serviced accommodation
When something goes wrong in a guest property, the timing matters. You’ll have one PSMG contact for the job, with the repair, access details and booking information kept together.
Several apartments
Need a regular maintenance contact?
If you manage multiple serviced apartments, we can be your regular point of contact for repairs and maintenance across your properties.
Contact PSMG
Tell us what needs doing
Send the property address, details of the problem, access information and the next guest check-in time if relevant.