Occupied properties
If you want us to contact the tenant, include their details with the job.
Landlords and letting agents
Repairs and maintenance for rental properties
Whether it’s a repair, a boiler service or arranging access with a tenant, send us the details and we’ll take it from there.
One property or several
We work with private landlords, letting agents and property managers on both occasional repairs and regular maintenance.
Property access
Occupied and empty properties
For an occupied property, include the tenant details if you want us to arrange access. For an empty property, send the key collection or access instructions with the job.
Empty properties
Send the key or access instructions and tell us what needs looking at.
How the job is handled
Access, visits and updates
We’ll check the details first. If it’s a job we can take on, we’ll arrange the visit.
Arrange access
We can contact the tenant to book our visit.
Attend the property
We’ll attend to the reported problem and carry out the agreed work.
After the visit
We’ll let you know what was completed and whether any further work needs approval.
Maintenance services
What we can help with
If the work you need isn’t listed below, contact us with the details and we’ll let you know whether we can help.
Plumbing and heating
Leaks, taps, toilets, radiators, valves, hot water problems and heating repairs.
Boilers and gas
Boiler servicing, boiler repairs and landlord gas safety checks.
General property maintenance
Handles, hinges, loose fittings and similar small repair jobs.
Empty-property and between-tenancy checks
Checks in empty properties and between tenancies, with any repair items noted for you.
Serviced accommodation
Plumbing, heating and general repairs for serviced apartments and short-stay homes.
Multiple properties
Repair and maintenance work across several addresses.
Ongoing maintenance
For regular work
Tell us who sends the jobs and who approves extra work. We’ll make sure job updates go to the right person.
Sending jobs
Send jobs to the same contact each time, with the property address and details of the repair.
Approvals
If extra work is needed, we can check with the right person before it goes ahead.
Updates
Let us know who needs to receive the job update.
Gas and heating
Gas safety, boiler servicing and heating repairs
Gas safety checks, boiler servicing and heating repairs can be booked on their own or with other work at the property.
Landlord gas safety
Book a landlord gas safety check on its own or alongside a boiler service.
Boiler servicing
Routine servicing for boilers in rental properties.
Heating repairs
Faults with heating, hot water, radiators, valves and controls.
Sending a job
What to include
When you send a job, please include:
Work order details
PS Maintenance Group
Property address
The full address.
Reported issue
A short description of the problem and photos if you have them.
Access
Tenant details, key information or other access instructions.
Approval
Any spending limit or approval needed before extra work is carried out.
Contact PSMG
Tell us what needs doing
Include the property address, what has been reported and any access details you already have.